TERMS  & CONDITIONS

Introduction

These Terms and Conditions ("Terms") govern your use of the website tanara.in ("Site"), which is operated by Tanara Designs ("Tanara Designs," "we," "us," or "our"). By making a purchase through our website, at our factory, via our sales representatives visiting your home, or at our showrooms, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, we kindly ask that you refrain from using the Site or our services.

Products and Services Description

At Tanara Designs, we specialize in the creation of high-quality furniture, primarily focusing on custom upholstered pieces tailored to meet the unique needs and preferences of our customers. We operate on a made-to-order basis, meaning we do not carry any products in stock. Additionally, we offer a range of services including re-upholstery and repair services for products purchased from us, ensuring that your furniture remains in excellent condition for years to come.

Ordering Process

Orders can be placed online or offline, with a deposit of 50% to 70% required, or full payment for special orders. An invoice will be issued within two working days, including the delivery date. We accept payments via bank transfer and approved digital platforms; cash payments need prior approval from the sales manager. Tanara Designs reserves the right to cancel orders, with refunds processed within 48 hours to the original payment method.

Delivery

Delivery charges are not included in the invoice and will be paid directly by the customer at the time of delivery. The delivery lead time is typically 6-8 weeks, though exact dates or times cannot be guaranteed. Delivery is made to the doorstep, and Tanara Designs is not responsible for any damage beyond that point. Any defects must be reported within 48 hours, and the acknowledgment of receipt must be signed upon delivery.